I ordered an ivory wedding dress from Vbridal and received a clearly PINK dress. Also, the quality is terrible, made of polyester, and the underlay and lace layers are glued together. I emailed to request a refund and they refused, but instead offered me a "10% discount toward my next order"-- as if I would ever want to order anything from them again! They told me that I can "sell the [pink] dress to a friend for a good price". Also, they told me that although they offer 4 color choices on their website for the dress I ordered (pink, white, ivory, champagne), they responded saying (in summary) that the color doesn't matter and depends on lighting. Their exact quote: "We have checked and the lining color will remain the same as the picture color no matter what color you choose for the dress. We can totally understand that customers mainly check products by the pictures shown on the website when shopping online. Affected by the resolution and the lighting, some details may not be presented very well and easily to be overlooked." Are they serious? A PINK dress is not the same as an IVORY dress. They are a complete scam!!!!! DO NOT order from this company.
They are scammers and stole my money ($220.79!). I filed a credit card dispute to get my money back and I won't back down until they pay me a FULL REFUND. I will send the crappy pink dress they sent me back to them if they pay for shipping. Of course, they want me to pay for shipping as well. I'm not spending another dime on this scam! This company needs to be reported and shut down.